Returns and exchanges
The company returns and exchanges goods in accordance with the Law of Ukraine "On Protection of Consumer Rights" .
You can also make a return in your Personal Account : open the order → click "Return of goods" → fill out the form. After sending the application, the manager will contact you to clarify the details.
Where to send returns
- Carrier: "Nova Poshta"
- Branch address: Kryukivshchyna village, Buchansky district, Kyiv region, 08121, branch No. 1
- Recipient's phone number: 093 993 3205
Send the package only after the manager confirms the return request.
Terms and costs
- Return/exchange period: up to 14 days from the date of receipt of the goods.
- Return delivery: by arrangement with the manager (usually at the sender's expense).
- Refund: within 3 business days after receipt and inspection of the goods by the seller.
Return of goods of proper quality
According to Article 9 of the Law, the buyer may return/exchange the goods if they do not fit or for other reasons not related to defects.
Acceptance conditions:
- the product has not been used , without traces of use (scratches, chips, abrasions, etc.);
- The complete set and factory packaging have been preserved;
- all labels and factory markings are present;
- the product retains its presentation and consumer properties.
Return delivery by Nova Poshta. Shipment status: novaposhta.ua
Goods of inadequate quality
According to Article 8 of the Law, within the warranty period, if defects are discovered, the buyer has the right to demand:
- proportional price reduction ;
- free elimination of defects or reimbursement of costs for their elimination;
- in case of defects that cannot be repaired - replacement of goods or refund of money .
Important: If you receive a product of inadequate quality, please report it within 24 hours of receipt — by phone, at info@gadgetguys.com.ua , in Viber/Telegram at +380 93 993 3205 .
Claims are not subject to satisfaction if the defects have arisen as a result of violation of the rules of use or storage. The consumer has the right to be present when checking the quality of the goods.
Exceptions to returns
According to the Law, the seller may refuse to return/exchange goods of proper quality if they are included in the current List of non-food goods that are not subject to return and exchange.
Check the parcel upon receipt: completeness, integrity of the packaging and the goods. In case of damage or incomplete package, refuse to receive/pay and draw up a report.